1. Introduction

Ancile Facility Solutions Pvt Ltd ("Ancile", "we", "us", "our") provides security, housekeeping, maintenance and specialised facility services. This Privacy Policy explains what personal information we collect through our website www.ancileindia.com, how we use it, who we share it with, and the choices you have.

By using this website, you agree to the practices described here. If you do not agree, please do not use the site or submit your information.

2. Information We Collect

Information you give us

• Quote and contact forms: name, company or society name, phone number, email address, property type (housing society, office/commercial, retail, school/institution, bank/financial, other), and any message or requirement details you share.
• Careers (Join Us): name, contact details, work history, qualifications, identity or address details where you provide them, and any documents you upload, such as a resume.
• Direct communication: anything you share when you call, email or message us.

Information collected automatically

• Device and browser type, IP address, pages visited, time spent, and the page or ad that brought you to us.
• This is gathered through cookies and similar technologies (see Section 6).

We do not knowingly collect information from children under 18 through this website.

3. How We Use Your Information

• To respond to your enquiry, prepare a quote, and arrange site visits or consultations.
• To provide, manage and improve our services.
• To process job applications and conduct recruitment.
• To follow up on your enquiry by phone, email or WhatsApp.
• To understand how visitors use our website and improve it.
• To measure and improve our advertising.
• To meet legal, regulatory and security obligations.

We use your information only for these purposes or others you have agreed to.

4. Basis for Processing

We process your personal data based on your consent (for example, when you submit a form), to carry out requests you make of us, and where the law permits or requires it.

5. Who We Share Information With

We do not sell your personal information. We may share it with:

• Service providers who help us run the website, host data, send communications, run analytics or manage our CRM, under confidentiality obligations.
• Advertising and analytics platforms such as [Google, Meta], where tracking tools are active on our site.
• Authorities or legal bodies where required by law, court order or to protect rights and safety.
• A successor entity in the event of a merger, acquisition or restructuring.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools to remember preferences, understand traffic, and measure marketing performance. These may include [Google Analytics, Google Ads, Meta Pixel]. You can block or delete cookies through your browser settings. Some features may not work properly if you do.

7. Data Retention

We keep your information only as long as needed for the purposes above or as required by law. Enquiry data is retained for [24] months unless you become a client. Job applications are retained for [12] months. After this, data is deleted or anonymised.

8. Data Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. No online transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Under applicable Indian law, you may:

• Request access to the personal data we hold about you.
• Ask us to correct or update inaccurate data.
• Ask us to erase your data, subject to legal retention requirements.
• Withdraw your consent at any time.
• Raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time.

10. Third-Party Links

Our website may link to external sites, including our social media pages on Facebook, Instagram, LinkedIn and X. We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above shows the latest version. Continued use of the website after changes means you accept the updated policy.

12. Contact Us

For privacy questions, requests or complaints, contact us at:

Ancile Facility Solutions Pvt Ltd
Email: info@ancileindia.com
Phone: +91 22 4916 4949
Mayur Nagar, 127, Mastermind IV, Royal Palms, Aarey Milk Colony, Goregaon East, Mumbai, Maharashtra 400065